Frequently Asked Questions (FAQ)
What types of training do you provide?
We provide a wide range of CPD-accredited mandatory and specialist training for Adult Health & Social Care, including:
- Manual Handling / Moving & Handling
- Safeguarding Adults
- Safeguarding Children
- Safeguarding Adults & Children (Combined)
- Health & Safety
- Infection Prevention & Control
- Fire Safety
- First Aid / Basic Life Support
- Medication Awareness
- Equality, Diversity & Inclusion
- Mental Capacity Act & Deprivation of Liberty Safeguards (DoLS)
All courses are designed to meet regulatory and professional requirements.
Are your courses CPD accredited?
Yes. All our courses are CPD-accredited and aligned with CPD Standards Office guidance. Certificates clearly state the number of CPD hours achieved and confirm learner participation and assessment.
Can you support learners with additional needs?
Yes. We are committed to inclusive learning and can provide reasonable adjustments where required. Please inform us of any learning or accessibility needs at the point of booking.
Do you provide group or bulk bookings?
Yes. We offer group bookings, organisational packages, and bespoke training solutions tailored to your service needs.
Are your trainers qualified and experienced?
Yes. All training is delivered by experienced, sector-qualified trainers with up-to-date knowledge of adult health and social care practice and legislation.
How do we book a course?
You can book a course by:
- Completing our online booking or enquiry form
- Contacting us directly via email or phone
- Requesting a bespoke training package
Our team will confirm availability and provide joining instructions.
Can courses be tailored to our organisation?
Yes. We can tailor course content to reflect your policies, procedures, and service user groups, while maintaining CPD and regulatory standards.
How many CPD hours do your courses provide?
CPD hours vary depending on the course and delivery method. Most courses range from 3 to 12 CPD hours. Full CPD hour details are listed on each individual course page.
Who are these courses suitable for?
Our training is suitable for:
- Care and support workers
- Healthcare assistants
- Domiciliary care staff
- Residential care staff
- Supported living staff
- Team leaders and supervisors
- Managers and senior staff
Courses are appropriate for both new starters and refresher training.
Do your courses meet CQC requirements?
Yes. Our courses are designed to support compliance with CQC regulations, including staff training, safeguarding, safety, and governance requirements. Training content reflects current legislation, best practice, and sector guidance.
What delivery methods do you offer?
We offer flexible delivery options, including:
- Face-to-face training
- Live online training
- E-learning (for selected courses)
- Blended learning approaches
Some courses, such as Manual Handling and First Aid, are delivered face-to-face only due to their practical nature.
Can training be delivered at our workplace?
Yes. We offer on-site training at your workplace, subject to minimum numbers and suitable facilities. This is a cost-effective option for teams and organisations.
Do you offer refresher training?
Yes. We provide refresher training for all mandatory courses. Refresher training helps ensure staff knowledge remains current and compliant with regulatory expectations.
How are learners assessed?
Assessment methods vary by course and may include:
- Practical skills observation
- Scenario-based discussions
- Knowledge checks
- Reflective learning activities
Assessment methods are clearly outlined in each course specification.
Will learners receive a certificate?
Yes. Learners who successfully complete a course will receive a CPD-accredited certificate, confirming:
Training provider details
Course title
Date of completion
CPD hours achieved
How long are certificates valid for?
Certificate validity depends on the course and organisational policy. Most mandatory training is recommended to be refreshed annually or every 2–3 years, in line with sector guidance.